What Makes a Great Insurance Agent?

About Me

What Makes a Great Insurance Agent?

When you are shopping for any type of insurance, you are going to want the help and advice of someone who understands the insurance business and who is truly interested in helping you protect yourself rather than making the most money. Unfortunately some insurance agents are in the business for their own benefit and will not tell you when you are paying too much or are buying insurance that you simply don't need. I am a former insurance agent, and I have seen the best and worst. This blog is about noticing red flags when it comes to sneaky insurance sales people and about finding the signs of a truly good agent.


Why An Adjuster May Be Swamped With Cases

The adjuster's caseload is one of the factors that determine how fast your injury claim is processed. The adjuster's caseload is determined by numerous factors. For example, an adjuster may be swamped with cases if:

They Don't Have Any Complex Cases

The complexity of the cases an adjuster is currently handling is one of the factors that determine how many cases they are saddled with. This makes sense since a complex case requires more resources and time to process, which means it will take most of the adjuster's time. Contrast the example of a driver injured in a four-car pileup with a fender bender at a pedestrian crossing. The former case is likely to be more complex than the latter. Therefore, if your case is simple, expect the adjuster to be juggling it with many other numerous cases.

They Have Unparalleled Administrative Support

The adjuster who will be handling your case won't work on every aspect of the case; they must have helpers. For example, they may need typists, secretaries or assistants to help with their cases. The adjuster also needs to coordinate with their supervisor when handling your case. The availability, level, and quality of this support also determine how many cases an adjuster can handle simultaneously. Therefore, if your adjuster has been accorded maximum administrative support, expect the support to come with an increased caseload.

They Are Experienced

An experienced adjuster is likely to be given more responsibilities, read caseload, than a newbie. The experienced adjuster has the ability to juggle multiple cases without sacrificing efficiency or experiencing burnout. Therefore, if you are dealing with an experienced adjuster, expect them to be handling many other cases in addition to yours.

The Company Is Experiencing A Surge In Claims

Sometimes, an adjuster may be swamped with cases for the simple reason that their employer (the insurance company) is facing a flood of claims. Just as you would expect, the company will distribute the cases according to the above factors. However, if the numbers of claims are too high, then even the inexperienced adjusters or those with complex cases may be forced to take in additional claims.

An increased caseload definitely slows down the progress of an injury claim. Don't always assume, however, that the adjuster is taking their sweet time (deliberately) to frustrate your claim process. If you do feel that way, you can always ask to speak to the adjusters supervisor and air your grievances. For more information, visit a website like